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Frequently Asked Questions

Vehicle leasing can be confusing – whether it’s for business or personal use. We try to avoid using complicated jargon wherever possible. Here you can read our frequently asked questions about leasing and fleet management.

General

Do I need to complete a MOT for my lease car?

A MOT is only required on any car after a three year period.  Therefore, unless your lease term exceeds a three year period, you will not need to obtain a MOT certificate.

Is car insurance included in the leasing price?

Unfortunately insurance is not included.  This is as every customer is different; ie age, area etc, therefore it is impossible to cost insurance in with the lease price.  All lease cars must be insured comprehensively.  If you would like a quote from our approved insurer please visit our insurance page.

Who owns the car?

On both ‘business contract hire’ and ‘personal contract hire’ the finance company are the legal owner of the car on the V5 document.  The finance company the lease is taken out with, will record the customer/business as the keeper of the vehicle on their internal records for the lease term.  If you require further clarity on this question, please call one of our team and they will be happy to explain in more detail.

What happens if I exceed the annual mileage on the lease contract?

Every lease car contract gives an ‘excess mileage’ price, therefore should you exceed your agreed total mileage, any additional mileage would be charged at this rate.  EG: Excess pence per mileage rate = 5p.  1000 miles over the total contract mileage would be charged at £50.00 + vat = £60.00.  The finance company will invoice you after your lease car is returned.

Are all lease cars brand new with no previous owners?

99% of car leasing offers are calculated on brand new cars, however some finance companies will process leasing contracts on cars up to 12 months old. All of the car leasing deals on our website are brand new UK vehicles, supplied via UK main dealerships, unless stated otherwise.

Is Road Tax included in the car leasing price?

Road fund license is included for the full contract duration on 99% of deals.  Please check the deal details associated with your deal of interest to ensure this is the case.

Are there any administration fees?

No, we proudly do not charge an administration fee on any of our advertised deals.

Is delivery included in the leasing price?

The majority of car leasing deals include delivery to a UK mainland address of your choice. You can verify this with your Account Manager or check the deal details section on your car of choice.

Maintenance and Servicing

Does leasing include maintenance and servicing?

We offer a maintenance option that can be tailored to suit your exact requirements, including the cost of your monthly price plan. If you choose to add this option, most maintenance is covered and if you choose not to include it, you will need to fund it yourself.

I've opted for maintenance, where can I take my car for servicing?

If you’ve taken the maintenance option with us, you can visit any of the manufacturer’s approved UK based dealerships for any servicing or maintenance, taking advantage of their courtesy car and other services offered.

What happens if I need a replacement vehicle?

There may be a time when you need the use of a replacement vehicle, especially when yours is in for a more detailed servicing. Your servicing provider / dealership may be able to offer you a courtesy car as an optional ‘relief vehicle’ for you. Speak to your chosen servicing outlet directly.

I haven't taken out the optional maintenance, do I still need to service the vehicle?

Although it is to be expected that nothing major should occur whilst driving your lease car, you still need to carry out maintenance checks to ensure the vehicle remains in a good condition.

Failure to maintain your vehicle would invalidate the warranty, therefore any problems or damage that would arise from not servicing your lease vehicle would leave you liable for the costs of the repair.

How often do I have to service my lease vehicle and do you let me know when the service is due?

As we deal with thousands of cars and vans at any one time, you can appreciate managing individual servicing times is simply an impossible task. However, all the information you need on when to service your lease vehicle is located within the instruction manual.

Warranties and Breakdowns

Do your lease vehicles come with a warranty?

Yes, absolutely. Every vehicle we lease is covered by their respective UK manufacturer’s warranty. Please contact us for more details.

What happens if I breakdown? Is breakdown assistance included with my quote?

All manufacturers now offer at least 12 months breakdown assistance – some more than this. When you receive a new car, there will be details of breakdown assistance within the vehicle guide. Alternatively, many insurance policies often cover breakdown assistance too. Please ask your account manager if you’re unsure.

What to do if you have a complaint

Complaints Handling Procedure

It is the aim of Lakeland Fleet Management Ltd to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint:

If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.

We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.

To register a complaint contact us by either:
Email sales@leaseyournewcar.co.uk
Calling us on 01228 635554
or write to us at Bourne Business Centre, Milbourne Street, Carlisle, Cumbria, CA2 5XF.

If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet.

If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address above.

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